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12 Month Subscription - $35
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Summary:
How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.
Audience:
This series is for anyone interested in building professional relationships.
Features:
● Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
● Flash scenarios use real world situations to illustrate course concepts.
● Streaming video scenarios illustrate real world issues and solutions discussed in the course
audio accompanies each lesson page throughout the course.
● Decision Point activities allow learners to work toward an outcome in an interactive environment.
● Activities allow learners to apply course concepts in an interactive questioning environment.
● Exercises allow learners to practice in the actual application being studied.
● Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, in a dictionary. n addition, it lets them find other occurrences of the term in the same course.
● Search text enables learners to rapidly search all text within a course to easily retrieve information required.
● Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
● A skill assessment generates a customized learning path based on the results of a pre-test.
● A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks a learner's progress in a course.
Topics included in this course:
Building Relationships: Socializing at Work
Building Relationships: Understanding Behavioral Intentions
Building Relationships: Choosing Your Approach
Building Relationships: Socializing at Work
Summary:
This course provides tips you can use to network in the workplace. It includes information about overcoming fears, using body language, words, and tone, and gives tips for making a good first impression.
Objectives:
After completing this course, students will be able to:
Recognize the importance of making a good first impression
Determine the networking techniques most effective for you
Differentiate between strategic and serendipitous networking
Overcome the fears you may have about talking to strangers at a business or social event
Prepare a personal profile for each member of your networks
Prepare yourself to have successful conversations
Topics:
Learning to network
Letting others help you
Surpassing your fears
Prioritize and prepare
Controlling your body language
Enter, connect, exit
Socializing with savvy
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Building Relationships: Understanding Behavioral Intentions
Summary:
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.
Objectives:
After completing this course, students will be able to:
Describe the four general intents that determine how people respond in situations
Identify ten general types of troublesome behavior
Build relationships with individuals who display the ten general types of troublesome behavior
Topics:
What are the four intents
The first intent
The second intent
The third intent
The fourth intent
Recognizing the results
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Building Relationships: Choosing Your Approach
Summary:
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.
Objectives:
After completing this course, students will be able to:
Identify the four choices you can make when dealing with problem people
Use blending and redirecting to reduce differences between people
Identify and practice the five steps to good listening
Identify five techniques that have a positive influence on relationships
Topics:
Four choices
Reduce differences
Listen to understand
Reach a deeper understanding
Speak to be understood
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12 Month Subscription - $35
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