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Dealing with Difficult People Online Course

12 Month Subscription - $35
Live Mentor +$30

Summary:
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

Audience:
This series is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.

Features:
●  Instructional audio allows learners to hear instructional audio tracks for each course page.
●  Flash scenarios use real world situations to illustrate course concepts.
●  Decision Point activities allow learners to work toward an outcome in an interactive environment.
●  Bookmarking tracks a learner's progress in a course.
●  Exercises allow learners to practice in the actual application being studied.
●  A glossary provides a reference for definitions of unfamiliar terms.
●  Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
●  A skill assessment generates a customized learning path based on the results of a pre-test.

Topics included in this course:
Dealing with Difficult People: Managing Against the Odds
Dealing with Difficult People: Consideration
Dealing with Difficult People: Attitude
Dealing with Difficult People: Trust
Dealing with Difficult People: Power
Dealing with Difficult People: Communication
Dealing with Difficult People: Responsibility

Dealing with Difficult People: Managing Against the Odds
Summary:
This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.

Objectives:
After completing this course, students will be able to:

Topics:
How do you know there is a problem?
Why are difficult employees being difficult?
What is the biggest mistake we make in dealing with difficult employees?
What are the first steps in dealing with difficult employees?
How can you handle conversations with the difficult employee?
When is discipline or dismissal required?
What can you do if nothing else works?
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Dealing with Difficult People: Consideration
Summary:
After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Objectives:
After completing this course, students will be able to:
Clarify a situation involving inconsiderate behavior
Qualify your acceptance of a difficult behavior after weighing the options and mitigating factors involved
Modify the situation to resolve the problems that inconsiderate behavior causes

Topics:
Your Subordinate
Your Co-workers
Your Supervisor
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Dealing with Difficult People: Attitude
Summary:
This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.

Objectives:
After completing this course, students will be able to:
Clarify a situation involving an attitude problem
Qualify the attitude problem by weighing the options and mitigating factors involved
Modify the situation to resolve the problems that attitude issues cause

Topics:
Your subordinate
Your co-worker
Your boss
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Dealing with Difficult People: Trust
Summary:
This course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:
After completing this course, students will be able to:
Clarify a situation involving a trust problem
Qualify the trust problem by weighing the options and mitigating factors involved
Modify the situation to resolve the problems that trust issues cause

Topics:
Your subordinate
Your co-worker
Your boss
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Dealing with Difficult People: Power
Summary:
This course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:
After completing this course, students will be able to:
Clarify a situation involving a power issue
Qualify the power problem by weighing the options and mitigating factors involved
Modify the situation to resolve the problems that power struggles cause

Topics:
Your subordinate
Your co-worker
Your boss
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Dealing with Difficult People: Communication
Summary:
This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:
After completing this course, students will be able to:
Clarify a situation involving a communication problem
Qualify the communication problem by weighing the options and mitigating factors involved
Modify the situation to resolve the problems that miscommunications cause

Topics:
Your subordinate
Your co-worker
Your boss
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Dealing with Difficult People: Responsibility
Summary:
This course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:
After completing this course, students will be able to:
Clarify a situation involving a responsibility problem
Qualify the responsibility problem by weighing the options and mitigating factors involved
Modify the situation to resolve the problems that irresponsible behavior causes

Topics:
Your subordinate
Your co-worker
Your boss
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12 Month Subscription - $35
Live Mentor +$30