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Effective Business Communication Online Course

12 Month Subscription - $35
Live Mentor +$30

Summary:
This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.

Audience:
This series is for anyone who wants to improve his or her professional writing skills.

Features:
●  Instructional audio allows learners to hear instructional audio tracks for each course page.
●  Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
●  Flash scenarios use real world situations to illustrate course concepts.
●  Activities allow learners to apply course concepts in an interactive questioning environment.
●  Bookmarking tracks a learner's progress in a course.
●  Exercises allow learners to practice in the actual application being studied.
●  A glossary provides a reference for definitions of unfamiliar terms.
●  Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
●  A skill assessment generates a customized learning path based on the results of a pre-test.

Topics included in this course:
Effective Business Communication : The Planning Worksheet
Effective Business Communication : Writing Skills
Effective Business Communication : Patterns of Development
Effective Business Communication : Letters
Effective Business Communication : Memos, E-Mail and Other Communications
Effective Business Communication : Reports
Effective Business Communication : Documentation

Effective Business Communication : The Planning Worksheet
Summary:
After taking this course, the learner will be able to use a Planning Worksheet to analyze the needs and restrictions of a writing task.

Objectives:
After completing this course, students will be able to:
Describe the benefits of using a planning worksheet
Determine the basic prerequisites of your business communication
Identify the audience of your business communication
Decide the format, style, order, and attachments of your business communication

Topics:
Initial Analysis
Audience Analysis
Presentation Analysis
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Effective Business Communication : Writing Skills
Summary:
This course will help you improve your business writing skills by choosing appropriate words, building effective sentences, and identifying and correcting common sentence faults.

Objectives:
After completing this course, students will be able to:
Identify the five qualities of effective words
Identify the rules of correct word usage
Identify the guidelines for nondiscriminatory language
Build effective sentences
Recognize and correct common sentence faults
Design paragraphs successfully

Topics:
Five qualities of effective words
Rules of correct word usage
Guidelines for nondiscriminatory language
Building effective sentences
Common sentence faults
Paragraph design
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Effective Business Communication : Patterns of Development
Summary:
After taking this course, you will be able to organize business writing into specific patterns, depending on the type of information you want to communicate.

Objectives:
After completing this course, students will be able to:
Define each informative prose pattern
List business applications for each pattern
Provide examples of each informative prose pattern

Topics:
Narration
Causal analysis
Persuasion
Description and definition
Comparison/Contrast
Classification
Process analysis
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Effective Business Communication : Letters
Summary:
The course discusses standard letter parts and letter formats. This course talks about planning a correspondence, and the words, sentences, and paragraphs used when creating an effective letter. It also discusses the block and modified letter formats and how they differ. Finally, this course presents how to write letters that convey neutral or positive news, as well as how to write negative news letters with tact and courtesy.

Objectives:
After completing this course, students will be able to:
List the acceptable letter-writing formats
Discuss three categories of letters
Determine which style of writing is best for a particular situation
Write neutral, positive, negative, and persuasive letters

Topics:
Parts of a letter
Letter formats
Neutral and positive news
Negative news
Persuasive letters
Sales letters
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Effective Business Communication : Memos, E-Mail and Other Communications
Summary:
This course discusses memos, proposals, press releases, e-mails, and faxes.

Objectives:
After completing this course, students will be able to:
Discuss memos
Explain proposals
Create a press release
Describe e-mail and faxes

Topics:
Memos
Proposals
Press releases
E-mail and fax
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Effective Business Communication : Reports
Summary:
After taking this course, you will be familiar with the general characteristics and acceptable formats of formal, informational, analytical, and persuasive reports.

Objectives:
After completing this course, students will be able to:
Describe the general characteristics of formal reports
Describe acceptable formats of reports
Explain how formal, informational, analytical, and persuasive reports should be organized

Topics:
Characteristics of reports
Formal reports
Informational reports
Analytical reports
Persuasive reports
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Effective Business Communication : Documentation
Summary:
In this course, you will learn how to write clear, concise documentation. You will be able to effectively plan your documentation project and decide what information to include. This course also discusses the proper parts of a document, the editing process, and the preparation of your document for production and distribution.

Objectives:
After completing this course, students will be able to:
Understand the importance of planning your projects
Select information relevant to your audience
Identify and set up the standard sections of a document
List the four rules of producing effective documentation
Use charts, graphs, and tables to illustrate steps in the procedures you are documenting
Choose the best formatting characteristics for your documentation project

Topics:
Planning the project
Gathering information
Organizing information
Producing document parts
Writing your documentation
Writing and editing drafts
Finalizing your document
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12 Month Subscription - $35
Live Mentor +$30