Why a Help Desk Role Is a
Smart Way to Break into Tech

Many aspiring tech professionals overlook the help desk as a viable entry point into the industry. They set their sights on roles like cybersecurity analyst, cloud engineer, or software developer, assuming they need to start directly in those positions. However, a help desk role can be one of the best ways to gain experience, build essential skills, and make valuable connections that open doors to long-term career growth.

Gain Hands-On Technical Skills

Positions on the service desk team provides practical experience troubleshooting hardware, software, and network issues. As a result, professionals develop problem-solving abilities, customer service expertise, and technical proficiency with common IT systems. More importantly, these skills create a solid foundation for roles in cybersecurity, cloud computing, system administration, and beyond.

Learn How Businesses Operate

Experience on this team gives employees insight into how IT supports a company’s day-to-day operations. Because of this, professionals gain an understanding of system workflows, security protocols, and end-user needs. This experience is invaluable when transitioning into specialized roles such as UX design, cybersecurity, or database administration.

Build Internal Relationships

One of the biggest advantages of starting on the help desk is the opportunity to connect with IT managers, system administrators, developers, and security teams. Proving your reliability and expertise, may increase your chances of moving into higher-level roles within the company. For instance, many IT professionals transition into networking, cloud computing, or penetration testing by leveraging internal promotions.

A Gateway to Various Career Paths

The experience gained in a help desk position can serve as a launchpad into multiple technology careers, including:
• System Administrator: Learn infrastructure management and server maintenance.
• Cybersecurity Analyst: Develop troubleshooting and security awareness skills.
• Cloud Engineer: Gain exposure to cloud-based solutions and IT infrastructure.
• UX Designer: Understand user pain points and technology usability.
• Software Developer: Improve problem-solving skills and technical troubleshooting.

A help desk role isn’t just an entry-level job—it’s a stepping stone to a rewarding career in technology. You'll have the opportunity to master foundational skills and build relationships internal to the company.  Be curious and exploring different paths.  Professionals can use this role as a gateway to high-paying, in-demand positions. So, if you’re eager to break into tech, consider starting at the help desk—it might be the best career move you ever make!

Whether you're looking to switch careers or take the next step in your current career, our certified career coaches & strategists can help you explore a wide range of possibilities and learn how our training courses can help you reach your career goals. 

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